ZenLuxe is an online shopping platform connecting Japan with the rest of the world. We're part of the ZenGroup, Inc. umbrella in Osaka, Japan.

Our sellers' agreement fully compels all stores to list only authentic items. We help you buy exclusive and authentic items from Japan, online!

We ship to all countries where Japan Post air freight services and international couriers currently operate. We don't use surface mail.

Domestic shipments generally reach our warehouse in a few days, but may in certain specific cases take a week or more. International shipments can take anywhere from several days to several weeks to reach you after leaving our warehouse, depending on if you choose Standard or Express shipping.

Standard shipping is free and uses Japan Post which will hand over the local delivery to the postal service in the destination country (some exceptions for countries not served by Japan Post). Express shipping costs depend on the size, weight, and destination of your parcel. We provide shipping costs for your order at checkout.

It depends on your country and its customs regulations. Our service does not cover duties and import taxes — in general, if the customs office in your country applies charges to your package, you are required to pay them.